BellaWatches.com offers FREE shipping on all orders delivered within the United States. If you choose the FREE shipping option, your order will be shipped using UPS Ground.
Express Next Day and UPS 3 Day Select shipping upgrades are available.
All shipments going outside of the United States and to US PO Boxes will be done via USPS.
All packages are shipped fully insured against loss, or damage during transit. In case of a claim and if we have another product in stock, we will ship it immediately. Otherwise we will consult with the customer to choose among all the available options.
For your security, we require that all packages are signed at the time of delivery. If the customer is not available at that time, the carrier will leave a note, and they will attempt 1 or 2 more times to deliver the package. If a package is returned to BellaWatches.com because of non-delivery, all shipping charges will be charged back to the customer. Due to excessive identity theft fraud, we do not give out tracking numbers. Thieves were placing orders using the victim's billing information which raised no red flags until it was too late. The thieves would then take the tracking numbers and contact UPS, intercepting the package to a different address.What we will do is provide updated tracking information upon request.
Note: Since customs duties and taxes vary from country to country, we suggest to contact your local taxing agency to inquire about the exact duties and taxes that these type of watches pay upon importing them to your country. BellaWatches.com is not responsible for any duties or taxes in your local country.
BellaWatches.com does not collect taxes on any orders shipped outside the state of New York. Any orders shipped within the state of New York are subject to a 8.625% state tax, as required by state law.
BellaWatches.com guarantees the product will be shipped in a timely manner and is not responsible for any delivery delays, including the following conditions:
1. Acts of God, weather conditions, environmental or hazardous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials or similar authorities, the application of security regulations imposed by the government or otherwise applicable to the shipment, authority of law, quarantine, riots, strikes or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control (hereinafter referred to collectively as "Force Majeure Events").
2. Compliance with laws, government regulations, orders or requirements, or any cause beyond our control.
3. The act, default or omission of the Customer not providing accurate information or requested documentation or credit cards being flagged by credit card services due to Address Verification System or Charge Verification (C.V.V.) Due to excessive fraud we must have clarification of any discrepancies in the purchase order.
Return Policy
BellaWatches.com continuously strives to offer its customers the highest quality of service, promptly and efficiently. Please report any imperfections or discrepancies within 24 hours of receipt of the product.
If you are not completely satisfied with a purchased item, you may return it within 30 days of original delivery date for a refund (Exceptions are holiday gift returns. Holiday gifts are defined as purchases made between November 1st and December 20th. Purchases made during this time can be returned (as per the terms and conditions of the Return Policy) any time before January 20th of the following year.) The other option would be a one time exchange for an item of the same or higher value at no extra cost (no restocking fee). Requesting a refund after performing an exchange will result in a 20% restocking fee. If you cancel your order before it is shipped, then a 5% restocking fee will apply. We do not accept returns on special ordered products, engraved products or photo imprinted products.
The replacement product will not be shipped until the original one is received by us. Exchanges will be shipped out within 2 business days of receipt of the returned product.
Items must be returned in its original condition, meaning that it has to be unworn and unaltered, including sizing the timepiece. Additionally, the item must be sent back with the seal unbroken in its original box and all paperwork intact. What "original condition" means is that it must have no scratches, marks, or blemishes. Also, the manufacturer tags and protective stickers have not been removed. Note that dings and scratches will happen even if a watch has only been worn for a few hours.
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number, by phone or email prior to returning the item. Any item returned without an RMA number will not be accepted and will be sent back at the buyers' expense or an extra $50 RMA processing fee will apply.
Any purchases made by either a watch manufacturer, watch brand distributor, or any person acting on their behalf, in any manner are not eligible to be returned to us for any reason.
Terms of Sale
We accept the following methods of payment: PayPal, MasterCard, Visa, American Express, Discover
All prices are listed in US Dollars, unless otherwise indicated.
All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout.
Orders are not binding until payment as been accepted and verified.
Shipping and handling charges apply to all orders, unless otherwise specified.
We ship items Monday - Friday within 48 hours of payment.
We do not ship on major US holidays.
All delivery dates are estimates and are not guaranteed.
If you are not satisfied with your order for any reason, you may return it for a full refund within 30 days of receipt.
Shipping is refundable if we ship the wrong item.
Shipping is refundable if the item arrives damaged.
Shipping is refundable, and we will bear the cost to return an item.
Items must be returned in the condition in which they arrived and in their original packaging.
Before returning, you must first obtain a return authorization within 20 days of delivery. You can request one by contacting us at sales@bellawatches.com
Products shipped new are covered by the manufacturer's warranty.
